Privacy statement

Last updated: March 11, 2009

Terms and conditions

These terms control: Your placement of an order on this website shall constitute acceptance of these terms and conditions. If any terms or conditions of sale are declared by an arbitrator, or court, or other body having jurisdiction, to be invalid or unenforceable, the remaining terms and provisions shall remain in full force and effect. The laws of the state of Washington, U.S.A. shall govern this transaction.

Payment method:

Credit Card only. We accept MasterCard and Visa (No debit or bank check cards)

Important payment information:

  • Incorrect information may cause a delay in processing your order.
  • Orders will be processed and shipped after credit card authorization.
  • Credit card is charged only when the order is shipped.
  • Billing name and address must match that of the credit card used for payment for your security.
  • Credit cards must be drawn on a US bank.
  • Debit and Bank Check Cards are not accepted because we use a pre-authorization process. Using either a debit or bank check card will cause the card to be charged immediately upon the order being placed (pre-authorization) and again upon shipment.

International orders:

This site is for the continental USA, Alaska, and Hawaii customer transactions only and purchased products cannot be exported. By placing an order, you will be representing to us that all products purchased will remain in the USA and will not be shipped outside of the USA.

Order status:

Call 1.800.903.5853 or email [email protected] for order status. Orders received after 4:30 p.m. EST will be processed the next business day. We do not process orders on Saturdays, Sundays, national holidays, and company-designated closures.

Order cancellations:

Orders may not be canceled or rescheduled without Fluke's written consent and may be subject to cancellation or rescheduling charges. No cancellations will be permitted if the order has been shipped.

Order returns:

Product returns require pre-approval by Fluke. Unauthorized returned material received by Fluke will be returned to you at your expense.

Defective or incorrect item shipped:

If the item ordered and received is defective or we have inadvertently shipped an incorrect item, you may request a replacement if you contact us within 30 days of shipment. Please email [email protected] or call 1.800.903.5853 to request the replacement. You must provide original Confirmation Number, name, address, email address, phone number, and item ordered when requesting the replacement. A Return Material Authorization (RMA) number and instructions will be issued for the defective or incorrect product's return (UPS Will Call Tag).

Wrong item ordered:

If you order the wrong product and wish to return it, you must contact us within 30 days of shipment to request a Return Material Authorization number and instructions for the product's return. Credit for the product only (plus applicable sales tax) will be issued against your credit card when product is returned. Freight charges will not be refunded. Please allow 5 to 7 days after receipt for credit to be applied to the credit card. You must have an RMA number to receive credit.

Clearance/obsolete items:

All sales are final on clearance or obsolete items purchased, unless item is defective upon arrival. See Defective or Incorrect Item Shipped paragraph above for instructions.

Product availability:

We typically ship most orders within 24 to 72 hours. If your order contains products that are not in stock, we will not ship until we have your complete order for shipment.

Delivery and title:

USA delivery shall be F.O.B. Origin (Everett, Washington). Title passes to you when products are shipped.

Sales tax:

Certain states require sales tax to be collected on transactions between residents and merchants. We are required to collect state sales tax in the following states: AL, AZ, CA, CO, CT, FL, GA, IL, IN, KS, KY, MA, MD, ME, MI, MN, MO, NC, NJ, NV, NY, OH, PA, SC, SD, TN, TX, UT, VA, WA, WI, and WV.

We are unable to process tax-exempt orders on the Fluke online store. To place a tax exempt order please contact a local Fluke distributor. Find a local Fluke distributor.

Shipping method:

Online orders purchased through the Fluke Online Store are shipped via UPS Ground only. No C.O.D. shipments or shipments to a PO Box or an APO/FPO address. See UPS Transit Time Maps at www.ups.com for specific shipment time to you from Everett, Washington 98203.

Software:

Fluke grants to you a perpetual, non-exclusive license to use ordered software on a single unit of product. Title to software shall remain in Fluke or its suppliers. The license may be terminated if you discloses the software to others without Fluke's consent. Back-up copies of the software may be made and you may sublicense the software along with the transfer of said single unit of product.

Limited warranty and limitation of liability:

Each Fluke product is warranted to be free from defects in material and workmanship under normal use and service. The warranty period is controlled by the documents furnished with each product and begins on the date of shipment. Parts, product repairs and services are warranted for 90 days. This warranty extends only to you, the original buyer. It does not apply to fuses, disposable batteries or to any product that, in Fluke's opinion, has been misused, altered, neglected or damaged by accident or abnormal conditions of operation or handling. Fluke warrants that software will operate substantially in accordance with its functional specifications for 90 days and that it has been properly recorded on non-defective media. Fluke does not warrant that it will be error free or operate without interruption.

Fluke's warranty obligation is limited, at Fluke's option, to refund of the purchase price, free of charge repair, or replacement of a defective product returned within the warranty period. To obtain warranty service, contact your nearest Fluke Authorized Service Center or send the product, with a description of the difficulty, postage and insurance prepaid (FOB Destination), to the nearest Fluke Authorized Service Center. Fluke assumes no risk for damage in transit. Following warranty repair, the product will be returned to you, transportation prepaid (FOB Destination). If Fluke determines that the failure was caused by misuse, alteration, accident or abnormal condition of operation or handling, Fluke will provide an estimate of repair costs and obtain authorization from you before commencing the work. Following repair, the product will be returned to you, transportation prepaid and you will be billed for the repair and return transportation charges (FOB Shipping Point).

THIS WARRANTY IS YOUR SOLE AND EXCLUSIVE REMEDY AND IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE. FLUKE SHALL NOT BE LIABLE TO YOU FOR ANY SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES OR LOSSES, INCLUDING LOSS OF DATA, WHETHER ARISING FROM BREACH OF WARRANTY OR BASED ON CONTRACT, TORT, RELIANCE OR ANY OTHER THEORY. SINCE SOME COUNTRIES OR STATES DO NOT ALLOW LIMITATION OF THE TERM OF AN IMPLIED WARRANTY, OR EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, THE LIMITATIONS AND EXCLUSIONS OF THIS WARRANTY MAY NOT APPLY TO EVERY BUYER.

Please contact us at 1.800.903.5853 or email us at [email protected] if you have questions regarding the above.

Fluke Privacy Statement

Fluke Corporation has created this privacy statement to demonstrate our commitment to privacy, and to ensure you are aware of our latest position regarding privacy. Please note that this statement is subject to change, so we suggest you refer to it any time you may have questions regarding Fluke's privacy practices relative to the web. The following discloses our current information gathering and dissemination practices for Fluke's websites, including its online store www.flukeonlinestore.com.

Information This Site Gathers

Fluke's web sites log IP addresses and browser types, but we do not link IP addresses to anything personally identifiable. Therefore, you can browse ours sites without entering any personal information, and remain anonymous during your visit. We use your IP address to help diagnose problems with our server, and to administer our web sites. Your IP address is also used to gather broad demographic information, and to help identify you.

Our sites also include a variety of registration and order forms that may ask for particular information about our visitors such as name, email address and demographic/product usage information. Information gathered through these means is used to learn more about our visitors, provide them with requested information, and to also mail them future informational/promotional materials from Fluke and its sales/service channel partners. You can request to not have informational/promotional materials sent to you, as noted in the "choice/opt out" section at the end of this notice. An exception is the employment application form that is located within our "employment" section of Fluke's general website, www.fluke.com. Names received from these forms do not receive future informational/promotional materials from Fluke or our sales/service channel partners, and are kept on a confidential basis in our employment department for current and future employment opportunities.

Please also note that certain countries may not allow information (such as e-mail) to be transmitted outside of that country or region. If you have any concerns about this practice, we suggest you do not use the forms or contact mechanisms included in our web sites, and use an alternative form of contacting us. Refer to the "contact us" or "where to buy" portions of our web sites for phone and mailing address information.

Details about the different means in which we gather information from visitors are detailed below:

Cookies

This site uses cookies to deliver content specific to your interests and to save your password so you don't have to re-enter it each time you visit our web sites. If a shopping cart feature is used, we would also use cookies to keep track of your shopping cart. If advertisements are used in a site, we would also use cookies to make sure you don't see the same ad repeatedly.

Registration forms

Registration forms for our sites require users to give us contact information (like their name, email address, and some demographic data). We use this information to learn more about our visitors, and to keep visitors up to date on new products, services and developments. In some instances, Fluke or its distributors may use the customer's contact information to contact a visitor directly.

Order forms

This site uses order forms for customers to request information, materials, products, and services. We collect visitor's contact information (like their email address), and financial information (like their account or credit card numbers). Contact information from the order form is used to send orders and also to learn more about our customers. The customer's contact information may also be used by Fluke or its distributors to get in touch with the visitor when necessary. Financial information that is collected is used to bill the user for products and services.

Online Surveys

Our online surveys may ask visitors for contact information (such as their email address), or other demographic or product usage data. We use data collected from these surveys to learn more about our customers, their likes and dislikes, and how we can improve our services and product offerings. Contact information collected is used to contact the visitor when necessary. Fluke or its distributors may also use the customer's contact information received in surveys to contact the visitor directly, if necessary.

Contests

From time to time, our sites may feature contests that ask visitors for contact information (like their email address). The customer's contact information is used to contact the visitor to notify if they have won a prize in the contest. Employment Application Forms Fluke's general web site [www.fluke.com] includes employment application forms in the Employment section of the site. Information gathered through this form is kept confidential, not used for future informational or promotional mailings, and is used solely in the company's employment offices for current and future employment opportunities.

Public Forums

Our web sites make chat rooms, forums, message boards, and/or news groups available to users. Please remember that any information that is disclosed in these areas becomes public information and you should exercise caution when deciding to disclose your personal information.

Links

Our web site also contain links to other sites. Fluke has no control over, and is not responsible for, the privacy practices or the content of those web sites.

Security

Fluke web sites have security measures in place to protect the loss, misuse and alteration of the information under our control.

Choice/Opt-Out of Receiving Future Informational/Promotional Materials

Our web sites provide users the choice to "opt out" of receiving communications from Fluke and its sales/service channel partners. If you do not wish to receive future informational or promotional messages and/or materials from Fluke or its sales/service channels, please send an e-mail to: [email protected]

Changes/Modifications

Fluke web sites also give users the option for changing and modifying information previously provided. Please send an e-mail to: [email protected]

Still Concerned?

If you are in any way concerned about providing information to Fluke via one of the above forms or methods, we suggest that you refrain from contacting Fluke via these methods, and contact us via phone or mail. Complete phone and mail information can be found in the "contact us" and "where to buy" sections of the web site.

Contacting the Web Site

If you have any questions about this privacy statement, the practices of Fluke web sites, or your dealings with a Fluke web site, please contact:

Webmaster

Fluke Corporation PO Box 9090, M/S 250E Everett, WA 98203 [email protected]